Refund policy

Return and Refund Policy

Because every triwit.org product is made to order, we do not accept returns or exchanges for buyer’s remorse, including ordering the wrong size or color or changing your mind after receiving the product. Please review the product description, color selection, and sizing information carefully before placing your order.

Damaged, Defective, or Misprinted Items

If your product arrives damaged, defective, or misprinted, please contact us through our Contact page within 30 days of receiving it.

Include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the affected product and issue

If multiple items with the same design are affected, please include a photograph showing all affected items together.

After reviewing the claim, we may provide a replacement at no additional cost or issue a refund. You generally will not need to return a damaged, defective, or misprinted product unless we specifically request it.

Lost Packages

If tracking has not shown your package as delivered and you believe it was lost in transit, contact us within 30 days of the estimated delivery date.

We may ask you to confirm the shipping address and contact the local carrier or post office before the package is considered lost. If the shipment is confirmed as lost and the claim is approved, we may replace the order at no additional cost or issue a refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask household members, neighbors, or building staff, and contact the carrier for additional delivery information.

Packages marked as delivered are not automatically eligible for a free replacement or refund. We will review these situations individually and assist where reasonably possible.

Incorrect Addresses and Unclaimed Packages

Customers are responsible for entering a complete and accurate shipping address.

Orders returned because of an incorrect or incomplete address, refusal, failure to claim the package, or failure to collect it from customs are not eligible for a free replacement or refund. Reshipment may be available after the package is returned, but the customer will be responsible for the additional shipping costs.

Returns and Exchanges

Do not mail a product back without contacting us first. Unauthorized returns may not be accepted or refunded.

We do not offer size or color exchanges because each replacement would need to be produced as a new made-to-order item.

Refunds

If a refund is approved, it will be issued to the original payment method. The time required for the credit to appear depends on the customer’s bank or payment provider.

Contacting Us

To report an order problem or ask a question about this policy, use the Contact page at:

https://triwit.org/pages/contact

Please include your order number whenever possible.

Consumer Rights

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection law.